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terms conditions
- 1. Introduction
- 2. About Test
- 3. The Basis of the Contract
- 4. Purchase of Brand Partner Products
- 5. Your Eligibility to Purchase
- 6. The Order Process
- 7. Our Products
- 8. Pricing and Payment
- 9. Promotional vouchers codes and their redemption
- 10. Gift Cards
- 11. Delivery and Insurance
- 12. Cancellation
- 13. Warranties
- 14. Defective items and items damaged in transit
- 15. Limits on our Liability
- 16. Intellectual Property
- 17. How we may use your personal data
- 18. Comments, Feedback & Other Submissions
- 19. General
- Privacy Policy
- Cookies
- Promotion Ts and Cs
- Competition Ts and Cs
- WEEE Policy
- Klarna FAQs
- Migration FAQs
- contact us test
- services
- about us
- help
1. Complimentary La Prairie Skin Caviar Luxe Cream 5ml and Luxe Eye Cream 3ml with every La Prairie purchase
2. One gift per customer, while stocks last.
3. Available online at Harvey Nichols, UK site only.
4. Harvey Nichols has the right to remove the promotion at any time.
5. Promotion live Monday 11th March, whilst stocks last.
6. Gift may not be exchanged.
7. If products are returned, then gift with purchase must also be returned.
1. REWARDS members can receive up to 15% off selected Fashion, Beauty, Food & Wine during the promotional period when making purchases in all Harvey Nichols UK stores and online at harveynichols.com during the promotional period.
2. The promotional period begins on Thursday 14th March 2024 on harveynichols.com and ends Thursday 14th March 2024 at 10AM.
3. The promotional period begins at 10AM (store open) Thursday 14th March 2024 in all Harvey Nichols stores. The promotional period ends Monday 18th March 2024 (store close).
4. Promotional Offer is for selected brands and departments only.
5. The offer excludes all Hampers, selected hospitality, selected brands, concessions, and marketplace.
6. REWARDS cashback can be redeemed on purchases made during the promotion period.
7. Discount cannot be used in conjunction with other discounts or offers or for the purchase of Gift Vouchers.
8. During promotional periods, selected discount benefits will be unredeemable.
9. Discount can be used at multiple times within the discount period.
10. Harvey Nichols reserves the right to withdraw or amend the promotion at any time.
11. Exchanges onto a gift card are not permitted unless a valid gift receipt is presented.
12. In case of dispute, the decision of Harvey Nichols shall be final.
13. Promotion 14-day exchange policy applies to items sold during the promotional period.
- Customers can get 15% off selected Fashion & Beauty orders using discount code INTWDHNCUR when making purchases online at harveynichols.com during the promotional period.
- The promotional period begins on Monday 4th March 2024 10am GMT on harveynichols.com and ends Thursday 14th March 2024 at 10AM GMT.
- This promotion is available online Harvey Nichols UK & International websites.
- Offer excludes selected brands and departments including but not limited to Jimmy Choo, Gucci, Moncler, Bottega Veneta, Loewe, Fendi, Stone Island, Saint Laurent, Extreme Cashmere, Max Mara, Gallery Dept, Vivienne Westwood, The Row, Givenchy, Valentino, Palm Angels, Manolo Blahnik, Golden Goose, Adidas x Yeezy, Christian Louboutin, Le Gramme, Chloe, Isabel Marant Etoile, Isabel Marant, On Running, Salomon, New Balance, ASICS, Ugg, Toteme, Sale, Marketplace, Self-Care Kit, Jo Malone, Beauty Experiences, Gift Experiences, Beauty Packages, Beauty Hampers, Gift Cards, Beauty Advent Calendar, Corporate or bulk orders, Dyson, Advanced Nutrition Program, and Environ.
- Promotion discount cannot be used in conjunction with other discounts or offers or for the purchase of any Gift Vouchers or via other digital marketing channels. This restriction is not applicable in case of certain selected discounted items that may be included in the Promotion.
- Discount can be used at multiple times within the discount period.
- Harvey Nichols reserves the right to withdraw or amend the promotion at any time.
- Exchanges onto a gift card are not permitted unless a valid gift receipt is presented.
- In case of dispute, the decision of Harvey Nichols shall be final.
- Promotion 14-day exchange policy applies to items sold during the promotional period.
- This promotion is not available to Harvey Nichols staff.
- All standard Harvey Nichols Sale and Rewards Terms and Conditions apply.
Free delivery:
- Free UK standard delivery available on La Prairie
- Harvey Nichols reserves the right to withdraw the promotion at any time.
- Offer excludes international shipping.
- All standard Terms and Conditions apply.
- The promotion will be available from Friday 1st March - Thursday 28th March
- Enter the code at HNXLAPRAIRIE at checkout.
Gift with Purchase:
- Complimentary La Prairie Caviar Eye Lift 3ml Gift with £400 spend on La Prairie.
- One gift per customer, while stocks last.
- Available online at Harvey Nichols stores and UK site only.
- Harvey Nichols has the right to remove the promotion at any time.
- Promotion live Friday 1st March - Thursday 28th March 2024, whilst stocks last.
- Gift may not be exchanged.
- If products are returned, then gift with purchase must also be returned.
1. Complimentary Sisley Gift with £220 Spend on Sisley.
2. One gift per customer, while stocks last.
3. Available online at Harvey Nichols, UK site only.
4. Harvey Nichols has the right to remove the promotion at any time.
5. Promotion live 1st-18th March., whilst stocks last.
6. Gift may not be exchanged.
7. If products are returned, then gift with purchase must also be returned.
- REWARDS members are eligible to a complimentary boxed 5ml Maison Francis Kurkdjian Baccarat Rouge 540 at their nearest participating Harvey Nichol’s store.
- Gift is to be collected from the Maison Francis Kurkdjian counter at Harvey Nichols Knightsbridge, Leeds, Bristol or Edinburgh.
- REWARDS members must show proof of their REWARDS ID at the counter to redeem the gift.
- REWARDS members must show proof of the Maison Francis Kurkidjian Mother’s Day email Banner.
- One gift per customer only, while stocks last.
- Available in-store at Harvey Nichols Knightsbridge, Edinburgh, Leeds, and Bristol only.
- Harvey Nichols has the right to remove the promotion at any time.
- Promotion live from Friday 1st March 2024 until Sunday 17th March 2024.
1. Gift available while stocks last and cannot be refunded or exchanged.
2. Only available against 111SKIN treatments made in a single transaction.
3. Minimum spend is £150 and must include a 111SKIN treatment.
- Customers can get 10% off selected Fashion & Beauty or 15% off orders over $250/£250/$2,500 HKD* using discount code DMBDAYCUR when making purchases online at harveynichols.com during the promotional period.
- The promotional period begins on 26th February 2024 10am GMT on harveynichols.com and ends 12th March 2024 at 10AM GMT.
- This promotion is available online Harvey Nichols UK & International websites.
- Offer excludes selected brands and departments including but not limited to Jimmy Choo, Gucci, Moncler, Bottega Veneta, Loewe, Fendi, Stone Island, Saint Laurent, Extreme Cashmere, Max Mara, Gallery Dept, Vivienne Westwood, The Row, Givenchy, Valentino, Palm Angels, Manolo Blahnik, Golden Goose, Adidas x Yeezy, Christian Louboutin, Le Gramme, Chloe, Isabel Marant Etoile, Isabel Marant, On Running, Salomon, New Balance, ASICS, Ugg, Toteme, Sale, Marketplace, Self-Care Kit, Jo Malone, Beauty Experiences, Gift Experiences, Beauty Packages, Beauty Hampers, Gift Cards, Beauty Advent Calendar, Corporate or bulk orders, Dyson, Advanced Nutrition Program, and Environ.
- Promotion discount cannot be used in conjunction with other discounts or offers or for the purchase of any Gift Vouchers or via other digital marketing channels. This restriction is not applicable in case of certain selected discounted items that may be included in the Promotion.
- Discount can be used at multiple times within the discount period.
- Harvey Nichols reserves the right to withdraw or amend the promotion at any time.
- Exchanges onto a gift card are not permitted unless a valid gift receipt is presented.
- In case of dispute, the decision of Harvey Nichols shall be final.
- Promotion 14-day exchange policy applies to items sold during the promotional period.
- This promotion is not available to Harvey Nichols staff.
- All standard Harvey Nichols Sale and Rewards Terms and Conditions apply.
*subject to change due to any currency exchange rate fluctuations
• Complimentary AB Gift with £200 spend on Augustinus Bader.
• One gift per customer, while stocks last.
• Available online at Harvey Nichols, UK site only.
• Harvey Nichols has the right to remove the promotion at any time.
• Promotion live 15th-29th February, whilst stocks last.
• Gift may not be exchanged.
• If products are returned, then gift with purchase must also be returned.
- Customers can get 15% off selected Fashion, Beauty and Sale orders using discount code HNLUNARCUR when making purchases online at harveynichols.com during the promotional period.
- The promotional period begins on Monday 5th February 2024 10am GMT on harveynichols.com and ends Tuesday 20th February 2024 at 10AM GMT.
- This promotion is available online Harvey Nichols UK & International websites.
- Offer excludes selected brands and departments including but not limited to selected Toteme, Jimmy Choo, Gucci, Moncler, Bottega Veneta, Loewe, Fendi, Stone Island, Saint Laurent, Extreme Cashmere, Max Mara, Gallery Dept, Vivienne Westwood, The Row, Givenchy, Valentino, Palm Angels, Manolo Blahnik, Golden Goose, Adidas x Yeezy, Christian Louboutin, Le Gramme, Chloe, Isabel Marant Etoile, Isabel Marant, On Running, Salomon, New Balance, ASICS, Ugg, Marketplace, Self-Care Kit, Dyson, Jo Malone, Beauty Experiences, Beauty Packages, Beauty Hampers, Gift Cards, Beauty Advent Calendar, Corporate or bulk orders, Dyson, Advanced Nutrition Program, and Environ.
- Beauty packages, gift cards and gift experiences are excluded from this promotion.
- Promotion discount cannot be used in conjunction with other discounts or offers or for the purchase of any Gift Vouchers or via other digital marketing channels. This restriction is not applicable in case of certain selected discounted items that may be included in the Promotion.
- Discount can be used at multiple times within the discount period.
- Harvey Nichols reserves the right to withdraw or amend the promotion at any time.
- Exchanges onto a gift card are not permitted unless a valid gift receipt is presented.
- In case of dispute, the decision of Harvey Nichols shall be final.
- Promotion 14-day exchange policy applies to items sold during the promotional period.
- This promotion is not available to Harvey Nichols staff.
- All standard Harvey Nichols Sale and Rewards Terms and Conditions apply.
1. Complimentary Tom Ford White pouch with £290 spend Tom Ford.
2. One gift per customer, while stocks last.
3. Available online at Harvey Nichols, UK site and stores only.
4. Harvey Nichols has the right to remove the promotion at any time.
5. Promotion live 1st-29th February, whilst stocks last.
6. Gift may not be exchanged.
7. If products are returned, then gift with purchase must also be returned.
- Complimentary Tom Ford mini lip Scarlet Rouge redeemable when you spend £150 or more on Tom Ford Beauty.
- Redeemable by Harvey Nichols REWARDS members only.
- REWARDS member must show proof of their REWARDS ID at the counter to redeem the gift.
- One gift per customer, while stocks last.
- Available in-store at Harvey Nichols Knightsbridge, Leeds, Edinburgh, Birmingham, and Beauty Bazaar only.
- Harvey Nichols has the right to remove the promotion at any time.
- Promotion live 10th February 2024 until 29th February 2024, whilst stocks last.
- Gift may not be exchanged.
1. Free UK standard delivery available on Tom Ford Beauty
2. Harvey Nichols reserves the right to withdraw the promotion at any time.
3. Offer excludes international shipping.
4. All standard Terms and Conditions apply.
5. The promotion will be available from Thursday 1st February - Thursday 29th February.
1. Members in Levels 1 and 2 can redeem any hot drink or soft drink of choice with a valid retail receipt and proof of REWARDS membership.
2. Members in Level 3 or higher can redeem a small glass of house wine, house beer, hot drink or soft drink with a valid retail receipt and proof of REWARDS membership.
3. Must be 18 or over to redeem an alcoholic beverage.
4. Takeaway is included for non alcoholic drinks
5. Valid receipt must show proof of transaction in retail (not hospitality) on same day of redemption by REWARDS account holder.
6. Redeemable once per day exclusively by the REWARDS account holder.
7. Proof of REWARDS membership is required at point of redemption.
- REWARDS members are eligible for a complimentary beverage from the Super Glow Menu when they spend £50 or more in-store only.
- REWARDS members must show proof of their REWARDS ID at the counter to redeem the gift.
- REWARDS members must show proof of purchase at the minimum spend.
- Complimentary beverage must be redeemed on the same day of purchase.
- One drink per customer only, while stocks last.
- Available in-store at Harvey Nichols Knightsbridge, Leeds, Edinburgh, Bristol, and Beauty Bazaar only.
- Harvey Nichols has the right to remove the promotion at any time.
- Promotion live from 8th January 2024 until Thursday 29th February 2024.
- Free UK Standard Delivery over £250 is available on all orders that meet the threshold.
- Free UK Standard Delivery over £250 is available online at www.harveynichols.co.uk from the 26th of October 2023.
- Free UK Standard Delivery over £250 is not available in any of Harvey Nichols international stores or for online customers shipping to the Channel Islands, Hong Kong or any international destination.
- Harvey Nichols standard terms and conditions for sale apply, which are available for review at https://www.harveynichols.com/info/help/terms-conditions/introduction
- Harvey Nichols has the right to remove any promotion, including Free Delivery over £250 at any time.
BEAUTY ADVENT CALENDAR TREATMENT VOUCHERS. HARVEY NICHOLS BEAUTY ADVENT CALENDAR TREATMENT VOUCHERS
1. Harvey Nichols Beauty Advent Calendar will include beauty treatment vouchers (“treatment vouchers”). Customers who purchase Harvey Nichols Beauty Advent Calendar will be able to redeem such treatment vouchers instore only.
2. The start date to redeem the treatment vouchers begins on 1st January 2024. The end date to redeem the treatment vouchers ends on 30th June 2024.
3. Treatment vouchers must be redeemed during the validity dates highlighted on each treatment voucher.
4. In selective circumstances, Harvey Nichols may honour the extension of validity period for customer to redeem the treatments.
5. One treatment voucher per brand per customer permitted.
6. To redeem the treatment voucher, customers must book their service in advance.
7. Bookings can be made at counter at the nearest applicable Harvey Nichols location.
8. Further brand information can be provided by Harvey Nichols customer service (020 7201 8088) including brand contact telephone numbers to book the service in advance.
9. Treatment vouchers can only be redeemed once.
10. No minimum spend is required to redeem the treatment voucher.
11. Treatment vouchers are only eligible for Dermalogica, Fenty Beauty, Shavata Singh and Sisley Paris.
12. Some brand exclusions per location are applicable:
Dermalogica: Exclusions apply – Harvey Nichols Bristol, Beauty Bazaar Liverpool, Harvey Nichols Birmingham
Fenty Beauty: Exclusions apply - Harvey Nichols Edinburgh, Harvey Nichols Bristol and Harvey Nichols Dublin are not permitted.
Shavata Singh: None, available in all Harvey Nichols stores.
Sisley Paris: None, available in all Harvey Nichols stores.
13. Treatment vouchers are only eligible for the treatments specified on the voucher.
14. In store locations where Fenty Beauty is not available, an alternative treatment will be provided by Hourglass. Customers to contact Harvey Nichols customer services for information on booking such treatments.
15. In store locations where Dermalogica is not available, an alternative treatment will be provided. For Harvey Nichols Bristol, La Mer will provide an alternative treatment. For Beauty Bazaar Liverpool and Harvey Nichols Birmingham, Environ will provide an alternative treatment. Customers to contact Harvey Nichols customer services for information on booking such treatments.
16. Treatment vouchers cannot be refunded or exchanged for monetary value and are not permitted to be used as payment to purchase an alternative service or product.
17. The treatment vouchers cannot be exchanged for an alternative service or treatment unless stipulated i.e., Fenty Beauty.
18. Treatment vouchers cannot be redeemed online.
19. Treatment vouchers are not eligible for resale.
20. Upon receiving the treatment, the physical voucher must be presented, no copies or photos will be accepted.
21. Once redeemed, the treatment voucher will be retained by the Harvey Nichols sales associate. The treatment vouchers will not be replaced if lost, is non-transferable and may not be resold.
22. 48-hour cancellation policy applies otherwise the treatment voucher may be forfeited.
23. Treatment voucher cannot be used in conjunction with any other offer.
24. Exchanges onto a gift card are not permitted.
25. In case of dispute, the decision of Harvey Nichols shall be final.
26. Harvey Nichols reserves the right to withdraw or amend any promotion at any time.
27. Additional Harvey Nichols standard terms and conditions will be applicable and are available at [harveynichols.com/info/help/terms-conditions/introduction/].
1. Redeem for free standard delivery at checkout when you enter your single use code.
2. Available online only at Harvey Nichols. UK site only.
3. Value of the code cannot be exchanged.
4. Offer excludes any Marketplace brands including the Beauty Advent Calendar.
1. Redeem for 10% off at checkout when you enter your single use code.
2. Available online only at Harvey Nichols for UK and US, International site only.
3. Value of the code cannot be exchanged.
4. The discount cannot be used in conjunction with other discounts or offers or via other digital marketing channels.
5. Offer excludes selected brands and departments including but not limited to Advanced Nutrition Program, Environ, UGG, Gucci, Moncler, Bottega Veneta, Loewe, Fendi, Jacquemus, Stone Island, Saint Laurent, Extreme Cashmere, Max Mara, Balenciaga, Alexander McQueen, Veja, Vivienne Westwood, Canada Goose, Givenchy, Valentino, Palm Angels, Manolo Blahnik, Adidas x Yeezy, Christian Louboutin, Le Gramme, Mach & Mach, Golden Goose, all SALE, all Whisky, Beauty Experiences, Beauty Packages, Beauty Hampers, Gift Cards, corporate or bulk orders and all Marketplace brands.
6. All standard Sale and REWARDS Terms and Conditions apply.
7. Offer excludes staff.
1. Redeem for 15% off at checkout when you enter your single use code.
2. Available online only at Harvey Nichols. Excludes Hong Kong.
3. Value of the code cannot be exchanged.
4. The discount cannot be used in conjunction with other discounts or offers or via other digital marketing channels.
5. Offer excludes selected brands and departments including but not limited to UGG, Gucci, Moncler, Bottega Veneta, Loewe, Fendi, Jacquemus, Stone Island, Saint Laurent, Extreme Cashmere, Max Mara, Balenciaga, Alexander McQueen, Veja, Vivienne Westwood, Canada Goose, Givenchy, Valentino, Palm Angels, Manolo Blahnik, Adidas x Yeezy, Christian Louboutin, Le Gramme, Mach & Mach, Golden Goose, all SALE, all Whisky, Beauty Experiences, Beauty Packages, Beauty Hampers, Gift Cards, corporate or bulk orders, Beauty Advent Calendar and all Marketplace brands.
6. All standard Sale and REWARDS Terms and Conditions apply.