What is Members? Members is our upgraded loyalty programme, that rewards you for every purchase, with exclusive benefits, discounts and early access, with more to unlock as you move through the tiers.

What’s changing in January 2026? We’re upgrading our loyalty programme and relaunching it as Members, with a new look, refreshed tier structure and enhanced benefits. You can continue earning points, redeeming cash rewards and using your current benefits as usual until Members launches.

Do I need to do anything? No, you don’t need to take any action. We’ll take care of everything for you.

Will my login details change? No. You’ll continue to sign in using your existing email address and password.

Will I lose my points? No. All your existing points will carry over into Members, and you can continue earning and redeeming as normal.

I’m already part of the loyalty programme — what does this mean for me? Your account, points and spend history will all carry over. Your tier will be updated to match the new structure, and you’ll keep your current benefits until the new Members benefits are introduced.

What are the new Members tiers? There are 4 tiers in Members. You’ll move through them based on your annual spend.

Annual Spend New Tier Previously
Up to £2,000 Tier 1 Levels 1 & 2
£2,000+ Tier 2 Level 3
£5,000+ Tier 3 Level 4
£10,000+ Tier 4 Level 5

When will Members launch? Members will launch in January 2026. We’ll share more details, including new benefits, closer to launch.

What new benefits can I expect? Members will include new benefits, access to discounts, early promotions and dedicated extras. Full details will be revealed at launch.