2.1 The Program is intended for personal use only to reward customers of Harvey Nichols with benefits and points based on spend exclusively with Harvey Nichols. Points convert to “Cash Rewards” to spend on future purchases with Harvey Nichols.

2.2 The Program is available to customers who shop on the Harvey Nichols website (www.harveynichols.com, including international) and UK stores. The Program is currently not available in physical and online stores in selected regions including but not limited to Hong Kong, Dublin, Qatar, UAE, Kuwait and Saudi Arabia.

2.3 Upon joining the Program, each Member will be issued a Member ID barcode found within their My Account portal at harveynichols.com which will entitle the Member to participate in the Program.

2.4 Member ID barcodes are limited to one per person and are for personal use by the registered account holder only. Member ID barcodes cannot be shared, distributed, or used for commercial purposes.

2.5 A Member may cancel their account at any time by contacting our customer services department at [email protected]. Once a Member’s account has been cancelled, all points and benefits will be voided and can no longer be redeemed on any future purchase. Points, tiers (‘Tier’) and Benefits cannot be resurrected once a membership is surrendered. Where a Member cancels their account voluntarily, Active Points must be redeemed prior to cancellation and will otherwise expire on cancellation.

2.6 Harvey Nichols shall not be liable to You in contract, tort (including negligence), breach of statutory duty or otherwise, in respect of any of the following losses, damage or fraudulent activity experienced on Your own or another Member’s account (whether such losses or damages were foreseen, foreseeable, known or otherwise).

2.7 Members are personally liable for any and all fees, costs, charges, claims or liabilities (including taxes) of whatever nature arising from membership.

2.8 Harvey Nichols may make any changes to these Terms and Conditions from time to time where there is a valid reason, including (without limitation): changes in law or regulation; the introduction of new features or benefits; the withdrawal of obsolete features; fraud prevention; security; or operational or technical reasons. Where a change is material and may adversaly affect Members, we will give Members reasonable advance notice via email or through the Member account. Earning or redeeming points on the Program will constitute acceptance of the revised Terms and Conditions.

Changes will apply prospectively only and will not affect Points which are already Active at the time notice is given.

2.9 Harvey Nichols may terminate or withdraw the Program by giving Members reasonable advance notice. In the event of termination of the Program, Members will be given a reasonable period following the date of notice to redeem any Active Points, details of which will be communicated at the time, after which any unused Points will expire.

Pending or Cancelled Points will not become Active following termination.

2.10 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute You have which relates to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

2.11 We will only be liable to a Member who suffers loss as a result of our breach of these Terms and Conditions and, if so, our sole liability will be to apply a credit to the relevant Member Account in the form of points which have been wrongly deducted or points which should have been credited but were not.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so. Subject to this, where Harvey Nichols is liable for a breach of these Terms and Conditions, Harvey Nichol’s liability will be limited to rectifying the relevant Member Account, including reinstating Points where appropriate.

2.12 These Terms and Conditions shall not exclude or limit Harvey Nichols liability for death or personal injury caused by its negligence. These Rules prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials.

2.13 You must be aged 16 years or over to register for a Harvey Nichols Members account. We reserve the right to close your account at any time and without notice if we have reasonable belief that you are under the age of 16. For the avoidance of doubt, any age-restricted redemptions will remain subject to statutory age checks.

2.14 We reserve the right to suspend or close Your account at any time if we reasonably believe You have acted fraudulently or are in breach of these Terms and Conditions.

•You hereby accept and acknowledge that

(i) your usage of the Program shall be fair, reasonable and proportionate to that of a customer using the Program for personal use;

(ii) Harvey Nichols may at its sole discretion suspend or terminate your membership, including all accrued points and benefits, where it reasonably believes that You have acted fraudulently or have misused the membership or You are making excessive use of the Program including where a customer places high volumes of orders beyond what could reasonably be expected of a customer using the Program for personal use; and

(iii) redeemed Points cannot be used again.

For the purposes of this clause, misuse includes (without limitation): account sharing; resale or commercial use; automated purchasing; manipulation of returns; or activity inconsistent with personal consumer use.

Harvey Nichols will act reasonably and proportionately when determining whether misuse has occurred. Where reasonably practicable, we will investigate the matter and may allow the Member an opportunity to explain before forfeiting Active Points.

Nothing in these Terms and Conditions affects your statutory rights.

• If there is any reason to believe that You are not complying with these terms, Harvey Nichols reserves the right to cancel Your membership to the Program.

3.1 Members will be assigned a tier (‘Tier’) according to their accumulated spend in a calendar year from 1st January to 31st December, inclusive (‘Membership Year’). For details about the spend required for each Tier, please see the Members section of the website

3.2 A Member’s Tier is limited to the spend captured on the account. Any spend that occurs outside of the account will not contribute to a Member’s Tier.

3.3 The Tier assigned to a Member’s account in any one Membership Year will be determined by the Member’s tier of spend on qualifying purchases in the prior Membership Year. In order to maintain that Tier the Member must spend to the threshold of that Tier before the Membership Year ends or risk a downgrade to the Tier below upon the new Membership Year.

4.1 Members can earn points (‘Points’) on all qualifying retail, service and hospitality transactions within the Harvey Nichols group. You must be registered to earn Points. Points cannot be earned on service charges or tips.

4.2 A qualifying purchase is any transaction that is not excluded in these Terms and Conditions.

4.3 A Member’s Tier at the point of purchase determines how many Points per £1 they will receive for a transaction. For details on the number of Points that can be earned by Tier, please see the Members section on our website.

4.4 You must present Your Member ID barcode on the Harvey Nichols app or website or share Your unique identifier (Member ID or email address) at the time of a purchase to earn Your qualified Points. For purchases on harveynichols.com, You must be logged in with Your Members credentials in order to earn Points.

4.5 Harvey Nichols reserves the right to either increase or decrease the number of Points accrued on qualifying purchases, or to change how Points are accrued, from time to time and at our sole discretion. We will notify You of any changes we make by updating these Terms and Conditions.

4.6 Points have three states. ‘Active, ‘Pending’ and ‘Cancelled’. Active Points are converted to cash rewards which can be applied to transactions. Pending and Cancelled Points cannot be converted to cash and cannot be applied to transactions.

4.7 Any Points earned on retail transactions will contribute to a Member’s pending Points balance. A retail transaction is defined as any transaction with a distinct returns period. The Points will move to an Active state after the returns period has passed, providing no returns have taken place. For more information on returns periods, please see our website. Any Points earned on hospitality transactions will go through a validation period before contributing to the members’ Active Points balance.

4.8 You will not accrue Points on purchases that are paid for in full using a Harvey Nichols voucher, gift card, or cash rewards. If You part-pay for a purchase by redeeming a voucher, gift card, or cash rewards, You will only accrue Points on the cash element of the purchase. Points can be earned on delivery charges. Points cannot be earned on duties, taxes, or any other transaction charges. Harvey Nichols reserves the right to amend the exclusions stipulated above from time to time and without notification to the Member. For guidance on concessions please enquire in-store.

4.9 Harvey Nichols reserves the right to reset a Member’s Points balance and Tier where no activity is detected on an account for a period of 12 months. Activity in scope of this term is defined as any transaction on the account. Members can prevent their Points and Tier from being reset by restarting activity on their account at any point during a 12-month period. Where no activity is detected on an account for a period of 24 months, We reserve the right to close the Member’s account without notice. However, Harvey Nichols will make reasonable efforts to notify Members before resetting Points or closing an account due to inactivity.

4.10 Members can earn a limited number of Points by downloading the Harvey Nichols app for the first time. Points can only be earned by a unique device ID.

4.11 If a Member is unable to attach a transaction to their account at the point-of-sale, they will have up to 14 calendar days following the purchase date to assign the Points to their account. A unique barcode is printed on the receipt which can be scanned using the mobile app or alternatively type unique transaction ID printed beneath barcode. When scanning a receipt using the mobile app, the Points will be attributed to the loyalty account on the date the receipt was scanned, not the original transaction date.

5.1 Total Points on an account can be checked at harveynichols.com, on the Harvey Nichols app or by sharing Your email address or Member ID with a member of staff at till points in all Harvey Nichols UK stores. Please allow up to 24 hours for Your Points to be updated from the transaction date.

Alternatively, You can contact our customer services team on +44 (0)20 7201 8088 or by emailing [email protected].

5.2 Transactions at Harvey Nichols bars and restaurants may take approximately 4 hours to be processed and must be added by the Member in the mobile app.

5.3 Points for online orders will be awarded 21 days from the date Your order is dispatched. Points for in store transactions will be awarded 14 days from the date of the purchase.

5.4 If we refund You for a purchase that earned Points, we reserve the right to deduct these Points from Your Pending Points balance.

5.5 The app cannot be used for proof of purchase in case of a return or exchange for instore and harveynichols.com transactions. In the event of an exchange or return, You are required to present the receipt of the original transaction.

5.6 Points cannot be transferred to any other person, including another Program member.

6.1 Once Points become Active, they can be redeemed both in-store and online; online redemption requires the Member to log in to MY HN at harveynichols.com, following the instructions provided. To redeem in-store, the Member is required to verbally share a unique identifier on their account such as their email address or customer ID to the staff member at the till-point or scan their Member barcode in their Harvey Nichols app.

6.2 Points cannot be used to purchase tickets for ticketed events or alterations. If You use Your Points to purchase any products containing alcohol or tobacco, You may be asked to produce photographic identification. Proof of age may also be required when using certain beauty services.

6.3 Points can only be redeemed in participating Harvey Nichols stores and online at www.harveynichols.com in selected countries. Points are not available on transactions made with hospitality partners operating within Harvey Nichols stores.

7.1 Each Tier has a fixed set of benefits (“Benefits”) which are automatically assigned to a Member’s account based on their current Tier. For details of the Benefits applicable to each Tier are set out in the Members section of our website.

7.2 Benefits apply for the duration of the relevant Membership Year and are not selectable, interchangeable or customisable by Members.

7.3 If a Member qualifies for a higher Tier during a Membership Year, the Benefits applicable to the higher Tier will apply from the date the Tier upgrade takes effect.

7.4 If a Member does not meet the spend threshold to retain their Tier, their Tier (and associated Benefits) will be adjusted at the start of the following Membership Year to reflect the new Tier. This may result in fewer or different Benefits applying until the Member qualifies for a higher Tier again.

7.5 Some Benefits have unlimited usage and will be applied automatically at check-out e.g., free standard delivery. Other Benefits that have limited usage must be applied by the Member to their transaction online or must verbally state their want to use it in-store. For more information on what type of Benefits You can select, please log-in to Your account and see under ‘Benefits’.

7.6 Once a limited usage Benefit has been used the intended number of times, the Benefit will still show on the account, but will change to the state of ‘Used’.

7.7 All Benefits are subject to availability. Benefits applicable to a Tier will normally apply for the remainder of the Membership Year, unless withdrawn for reasons of availability, fraud prevention, legal or regulatory requirements, or circumstances beyond Harvey Nichol’s reasonable control.

7.8 Some Benefits offered will be available online only, some in-store only and some redeemable across both stores and online. For more information on what type of Benefits You can select, please log-in to Your account and see under ‘Benefits’.